Air Serbia enhances baggage handling with new service

Air Serbia reports that it has launched BagJourney, a global baggage monitoring system for tracking checked luggage at every stage of its journey, from start to finish.

Created by leading aviation technology provider SITA, BagJourney uses data gathered across multiple airports to follow baggage as it is checked-in, sorted, sent through security checks, loaded into containers and onto aircraft, and then delivered at airports.

BagJourney will enable Air Serbia to quickly pinpoint the location of baggage, as well as more easily reunite guests with luggage which has been delayed or mishandled.

Data for the service is currently being gathered at Nikola Tesla Airport in Belgrade and 16 other airports in Air Serbia’s network, including Heathrow in London, Sheremetyevo International Airport in Moscow and John F. Kennedy International Airport in New York. The service will be rolled out to remaining airports in the coming months, the press release adds.

The service is also integrated with SITA WorldTracer, an online global baggage tracing and matching system which guests can access to check the status of their baggage.

– With BagJourney, our staff can now track baggage real-time through every stage of travel, pinpoint the last seen location, and resolve baggage delays more quickly – Declan Keller, Chief Operations Officer at Air Serbia, said.

Air Serbia ad Beograd

A.D. Aerodrom Nikola Tesla Beograd

Air Serbia

BagJourney

baggage monitoring system for tracking checked luggage at every stage of its journey

SITA

Nikola Tesla Airport

Belgrade Airport

Declan Keller

Heathrow London

Sheremetyevo International Airport Moscow

John F Kennedy International Airport New York

SITA WorldTracer platform

lost luggage at airport

baggage delays at airports